任职要求/岗位职责
职位描述:
职位类别:Healthcare/Medicine/Public Health - Nurse
职位级别:Entry (0-3 years)
部门概述
上海和睦家医院(SHU)是纳斯达克上市公司美国Chindex集团（股票代码：CHDX）和上海长宁区中心医院共同组建的合资医院，于2004年12月1日开始营业。上海和睦家医院的宗旨是：在家庭般温馨舒适的就诊环境里，为患者提供独特的、全方位的医疗服务。
上海和睦家医院具有自己特定的建院目的，是一家获得JCI国际认证的综合性医院，拥有来自全球的高水平医务人员，同时可与全球40多家保险公司直接结算。上海和睦家医院设有24小时开放的急诊室，可为患者提供门诊和住院服务，医院还配备了一流的手术室、放射科、药房和化验室。
上海和睦家医院在选择具有国际背景的高级医生和本土专家时，不仅考察其培训经历和专业知识是否卓越，还要考察他们的同情心、同理心以及是否真正有兴趣在多元文化环境中工作。除了具有高水平的医疗团队外，上海和睦家医院还与来自地方教学医院及亚洲地区医疗机构的医学教授和顾问建立了良好的工作关系。
上海和睦家医院是值得您信赖的健康伙伴！
职位概述
The Orthopaedic Scheduler plays a key role in our department’s marketing program. All of our marketing campaigns direct prospective patients to call our office. When prospective patients call, it is critical that they are impressed with our responsiveness and service. The Orthopaedic Scheduler is a receptionist and surgical scheduler who sees her/himself as a problem-solver who can charm patients and work with doctors to deftly fit them in when they want/need to come. S/he must enjoy using her/his creativity, intelligence, and interpersonal skills to solve complicated logistics problems involving multiple parties and departments. S/he must possess excellent interpersonal skills, be friendly and service-oriented, and possess a high sense of responsibility as a patient service provider. S/he must speak, read, and write English and Chinese fluently.
岗位职责
Ancillary clinical work (in-person, telephone and email communication) including:
· Handling patient scheduling issues (or adequately communicating these with the Patient Care Coordinator or another Orthopaedic Scheduler).
· Find out patient information, reason for consultation, and referral source
· Schedule patients according to the nature of their visit
· Counsel patients regarding appropriate preparation if scheduling a clinic procedure
· Help with scheduling walk-ins, overbookings, etc. to optimize patient flow and access as well as clinic and surgeon logistics
· Surgery scheduling:
· help patients and surgeons to identify available OR time for surgery
· learn to identify potential conflicts including clinic patients, availability of surgical assistant, availability of equipment, etc.
· communicate with the OR and other surgical services when necessary to confirm the date
· initiate the surgical booking process
· confirm the completion of pre-operative medical testing
· arrange and confirm the completion of pre-operative consultations including medical clearance, other specialties
· Providing patients with support and guidance in handling insurance company requests
· Filling out forms and fulfilling clarification requests by insurance companies (overseen by MD).
· Responding to patient emails.
· Responding to patient phone calls.
· Inform patients regarding appointment times, consultation fees, procedures offered
· Be able to convey to patients the surgeon’s credentials, experience and expertise
· Requires ability to communicate clearly and concisely with surgeon to determine the best way to handle patient requests. Requires on the job learning to quickly learn surgeon’s preferences.
· Generate responses to patient emails and fill out forms for patients under MD supervision
Administrative work including:
· Maintain surgeon’s schedule
· Confirm completion of necessary paperwork and tests prior to any surgery
· Sending letters or emails to referring providers thanking them for the referral and communicating findings and recommendations.
· training and supervision of an additional Orthopaedic scheduler
· train and supervise other office staff
· Maintaining a regular flow of team-building activities including juice, desserts, celebrating staff birthdays, etc.
See patients in clinic with doctor and assist with ancillary care issues, including:
· Documentation (overseen by MD) – requires excellent spoken, aural, and written English in both general and medical topics and a detailed understand
企业介绍
United Family Hospitals & Clinics is a pioneering, international standard healthcare organization in China, our sole mission is to provide comprehensive, integrated healthcare services in a uniquely warm and caring patient and family service-oriented environment.
About Our Hospital
Shanghai United Family Hospital (SHU) is a purpose built, full service, internationally accredited facility that offers highly qualified medical staff from around the world and direct billing to over 20 Global Insurance Companies. A joint venture between Chindex international Inc. (a NASDAQ listed company) and the Shanghai Changning Central District Hospital, SHU opened its doors December 1, 2004.
SHU has international accreditation from Joint Commission International Accreditation (JCIA), making us the only hospital in Shanghai to achieve this honor. It represents our ongoing commitment to the highest standards of excellence in healthcare. Being accredited by JCI means that SHU is ranked among the top hospitals in the world, and our patients are assured the very best in care and safety.
The international staff of senior physicians and local specialists at SHU are selected based not only on the excellence of their training and professional expertise but also on their comparison, empathy and a genuine interest in working in a multi-cultural environment. In addition to our highly qualified medical team, SHU also has excellent working relationships with medical professors and consultants at the local teaching hospitals. This allows SHU to arrange (at short notice) a full range of specialist consultants if necessary.
About Our Pu Dong Facility
Huashan Pudong Hospital International Division combines the international quality healthcare of United Family Healthcare with the best medical specialties of Huashan Hospital. This state-of-the-art facility is wholly managed by United Family Healthcare and operates according to our high standards. The International Division is conveniently located at the heart of the Biyun international community in Jinqiao, Pudong.
Our Mission
United Family Hospitals and Clinics (UFH) is a pioneering, international standard healthcare organization in China, whose sole mission is to provide comprehensive, integrated healthcare services in a uniquely warm and caring patient and family service-oriented environment.
What choose UFH
A culture fuelled by motivated, talented people
A challenging, multi-cultural and English-speaking working environment
A comprehensive suite of benefits that provide secure and safe packages for employees
The chance to make a difference - each and every day
A platform to offer various training and development opportunities
Delivering exceptional care to our patients starts with us hiring and developing exceptional people. If you are seeking opportunities to join a challenging, dynamic and constantly changing environment, are interested in the passion and sense of pride that the United Healthcare environment offers, then search our open positions and put your application in now!
和睦家医院集团是中国境内家按国际标准设立、诊疗技术领先的综合性医疗机构，我们的宗旨是：在家庭般温馨舒适的就诊环境里，为患者提供独特的、全方位的医疗服务。
关于上海和睦家医院
上海和睦家医院（SHU）是一家为顾客提供全方位服务的国际认证医疗机构，拥有来自全球的高水平医务人员，同时可与全球20多家保险公司直接结算。上海和睦家医院是美国Chindex集团（纳斯达克上市公司）和上海长宁区中心医院共同组建的合资医院，于2004年12月1日开始营业。
上海和睦家医院已获得国际医院联合认证委员会（JCIA）的国际认证，成为目前上海地区获此殊荣的医院。这代表为患者提供等级卫生保健服务的不懈努力所获得的成就。 JCI 的认证表示和睦家医院已经屹立于世界医院之林，从而确保患者获得的关怀和安全。
和睦家医院在选择具有国际背景的高级医生和本土医疗专家时，不仅要考察他们的培训经历和专业知识是否卓越，还要对他们进行比较，考察他们是否对患者具有深厚的感情，以及是否真正有兴趣在多元文化环境中工作。除了具有高水平的医疗团队外，上海和睦家医院还与地方教学医院的医学教授和顾问建立了很好的工作关系。这使上海和睦家医院能够在临床需要的情况下安排全市各科专家进行会诊。
关于新成立的浦东国际部
华山医院东院国际部完美地结合了和睦家医疗的国际医疗水准和华山医院的丰富医疗资源. 这个的医疗机构由和睦家医疗集团管理, 按照国际标准进行运营. 国际部位于浦东金桥碧云国际社区中心位置.
和睦家的价值观和承诺
以追求卓越医疗，提供优质服务为己任, 满足患者期望, 传递爱心呵护, 回馈社区信赖。
以人为本，身心并重，医患互敬, 以精湛的医术来体现医学的艺术性和科学性。
通过营造温馨、热情的环境，激发个人的创造性，鼓励多元文化发展，增进患者及其亲友和医院员工间的合作, 信任与相互尊重。
为什么选择和睦家
这里的文化鼓励和吸引有理想有才能的员工
全英文的工作坏境充满挑战，各国文化在这里相互融合
完善健全的薪资福利体系为每一个员工提供经济保障和动力
我们鼓励员工更好的实现自我价值，理解“我可以使医院变得不同”
致力于为员工提供各种培训和发展机会
薪资福利
我们为员工提供良好的待遇，包括：
薪金待遇
1.基础工资
2.年终奖金
3.基于工作成绩的年度工资增长
福利
1. 政府退休金
2. 政府医疗保险
3. 住房基金
4. 失业保险
5. 工伤补助
6. 补充性商业医疗保险
7. 员工健康福利
8. 年就可以享受每年20天年假
